Aid for the E.R.s

I have recently run into some health problems which have sent me in a panic to the local emergency rooms. I tried one E.R., was unsatisfied ...

I have recently run into some health problems which have sent me in a panic to the local emergency rooms. I tried one E.R., was unsatisfied with my care, so the next time my situation arose, tried another E.R., only to find worse care! I had tried the third E.R. in the past, and had sworn to never return. Now I am at a crossroads.

I don't know about the rest of you, but in Menifee, it doesn't seem that we have a good choice for emergency care. I am not talking about Urgent Care, of which we have excellent choices. Fabulous doctors and fantastic nurses work at the Urgent Care I occasionally go to. I am writing about E.R. care. If they are not overwhelmed, with what appears to be NOT emergencies, then the staff is callous and insensitive to the patient. I was treated as if I was lying about my symptoms at one E.R. just to get attention! I wasn't even asking for pain medication - it was something entirely different! But the staff seems as if they can't be bothered, the doctors seem rather bored and, well frankly, condescending! I was completely brushed off by one doctor, only to seek help the next day from another, who found the real problem. And yes, Doctor G.Q., (You know who you are - you are the Doctor who is sooo impressed with yourself!) it was real and I was not imagining my symptoms!!

Anyway, I would like to get some thoughts on this. I don't know why this is the case, but is there a better option I just don't know about for the residents of this valley?

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  1. I know exactly what you mean... our son needed stitches on a weekend...we had a terrible time trying to find help.

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  2. You are right our hospital care in the Menifee area is a joke. Menifee Hospital was designed and is run more toward the elderly population then the total community.

    There is no pediatric or OB capability. I believe all cardiac surgury patients are shipped to different hospitals and most of them go long distances for their conditions.

    One of the major problems with ER's in America, is the fact that people treat them like doctors offices. If you go to the ER and sit in the waiting room you will find more people with cronic non-life threatening conditions. These people take beds away from serious patients or delay 911 paramedic ambulances from clearing hospitals due to lack of bed space. Sometimes the 911 ambulances are delayed 3-4 hours waiting for a open bed!

    Now I cannot blame Menifee Hospital for this problem as it is a national issue. But for anyone out there reading this try to get all of your neighbors to understand that ER's are not doctors offices. Keep the non emergency cases out of the ER's and allow the emergent case to be seen and I bet everyone's attitude will improve. Especially those who need treatment from those facilities.

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  3. Unfortunatly I don't think we have any other choices unless you want to drive to Corona. 2 years ago I was pregnant and started having blurred vision. I called my doctor and they said to go to the ER to be checked out. My husband, my 2 year old and I went...I waited about 40 minutes to be triaged and then I ended up telling my husband to take our son home and that I would wait by myself. I had a headache but my vision had long cleared up. Another pregnant woman came in via ambulance because she had passed out in a college classroom, she was checked initially and then sent to the waiting room. After 4 hours I gave up. I felt fine and I was not about to wait another 3 to 4 hours like most were saying they had waited a total of 7-8 that day. Thankfully I was fine and my daughter is very healthy.

    The "aid for the ERs" you speak of is going to have to come in the form of better bedside manner training for the doctors and a revamped health care system. I would probably not be very friendly either if all day I was seeing people who don't have real emergencies but can't afford to have health insurance so the only choice is to go the ER. I would feel as though my Emergency medicine training was being wasted. I think it is a sad situation, I am not mad or frustrated with people who don't have health insurance, my heart goes out to them. I am frustrated that there is not a better system.

    Ah ha, we need a free or cheap clinic for non insured/non emergency patients. Unfortunately I can't imaging Dr. GQ donating his precious time, can you?

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  4. I have heard very negative things about all 3 hospitals in our area. I really don't get it? Lets hope and pray the new hospital set to be built in Murrieta (I believe on Antelope) will be better.

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  5. Complain to the hospital in writing. Every care giver will tell you that is the only thing that is noticed. Write about it to all three. And write the P/E. Your bad experience will be heard. It may be a drop in the proverbial ocean but it will help.

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  6. I agree with the previous poster. I know many people, including myself that have received sub par care at any of the three emergency rooms in our area.
    You need to not only complain to the hospital about your service (dont forget the date, and any names of those that gave you that bad care) but to your insurance company. When it comes to money, the hospitals listen and if there are too many complaints to the insurance about a specific location the insurance company will contact the hospital and find out what is going on. Hospitals react quickly to who the money is coming from (insurance companies).
    I am truly looking forward to Loma Linda Univ. opening a medical center in this area. They are tough on their staff about giving excelent service and in the past I have had nothing but excelent care from them.

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  7. Have been to both Menifee Valley Hospital E.R. as well as the Murrieta hospital E.R. off of Hancock ave. I didn't have any problems with either hospital and was treated with dignity and respect at both hospitals.
    E.R. visits are not a pleasant thing no matter how good of a hospital you go to. I've been to Cedars Sinai E.R. where all the hollywood celebrities go and thought it would have been the best care (it was just like every other E.R.). What i've found is that you must demand service, question everything and do not let a doctor leave without having every question answered to your satisfaction (that is provided you are conscious).
    I am however looking forward to the new hospital going in off of Antelope between Clinton Kieth and Scott Road. This is a Loma Linda backed hospital which doesn't really mean anything because that just means it will be a learning hospital, so you expect even longer waits and questionable service. I think they are supposed to break ground sometime this month.

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  8. My daughter went to the ER in Murietta a couple of weeks ago and the place was crowded. Thought we would be there for days with the amount of people waiting and she was given excellent service. In fact, she had better service and more thorough testing performed at this hospital than I did for similar injuries at a very prominent hospital in Orange County several months ago.
    I was pleased with the service and have no complaints what-so-ever.

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  9. Has anyone stopped to think that when the common person goes to the ER they are sick or injured and probably not in the best of moods in the first place. Now combine that with extended ER waits,ICU patients being held in the ER for hours and sometimes days.

    Let us not forget the emotion of a patients death or pending death. How about the 85-90 year old who is dying and their family will not come to the ER. Or the frusrtations of getting a critical patient when you are swampt with runny noses and the flu.

    I have worked emergency rooms and I tell you first hand that just about everyone in those ER's is there because they want to be there. They like the challenge of emergency care and are set-up for and trained to do such. A day/night of doctor office or urgent care business is human taxing as well as financial burden to the facility.

    I have been treated at Menifee ER and then admitted to the floor. Although I have some complaints, they are not far off of complaints I hear from others at different facilities.

    We need a regional hospital in this area that can handle peds, OB and is good with ortho. A good womwens facility would be nice.Good facilities also help attract good specialist doctors.

    This area has grown huge leaps, now it is time for the City of Menifee to look to the future and assist in building up the infra-structure needed.

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  10. When Menifee Valley Hospital was built, it was designed for a much smaller population, and now that the area has grown in leaps and bounds, t